Customer Care Executive

Customer Support Executive – Fintech based mobile Application

Location : Kaushambi, Ghaziabad

Experience : 1–2 Years

Industry : Fintech / Digital Lending / NBFC

Apply Email : hr@ushafinancial.com

Job Description:

We are looking for a smart, responsible, and customer-focused Customer Support Executive for a fintech-based mobile application. The candidate should have experience in customer handling, application support, and resolving customer queries in a professional manner. Good English communication is mandatory for this role.

Key Responsibilities:

·      Handle customer queries through calls, emails, and support channels.

·      Assist customers in using the fintech/mobile application and guide them through the application journey.

·      Resolve customer issues related to login, OTP, KYC, profile review, loan application, and other app-based processes.

·      Provide step-by-step guidance to customers for completing onboarding and documentation requirements.

·      Maintain proper records of customer issues, status, remarks, and follow-ups.

·      Perform customer mapping and update customer details accurately in the system.

·      Coordinate with internal teams for issue resolution, escalation, and timely closure.

·      Ensure polite, professional, and timely customer handling.

Required Skills

•  Good English communication is mandatory.

·      Knowledge of fintech-based applications is preferred.

·      Strong customer handling and query resolution skills.

·      Basic understanding of loan application, KYC, digital onboarding, and app-based processes.

·      Good MS Excel and data entry skills.

·      Ability to maintain trackers, mapping records, and customer follow-up data.

·      Problem-solving attitude with willingness to learn quickly.

Qualification

·      Graduate in any stream preferred.

·      Minimum 1–2 years of experience in customer support, preferably in fintech, NBFC, digital lending, or app-based process.