Social Media Executive

Job Title: Social Media Expert with Calling Experience

We are looking for a creative and confident Social Media Expert who can manage our brand’s online presence and also handle inbound and outbound calls professionally.

Key Responsibilities:

• Plan, create, and manage content for Instagram, Facebook, LinkedIn, and other social media platforms.
• Write attractive captions, hashtags, and post ideas according to the brand tone.
• Schedule daily posts, reels, stories, and campaigns.
• Monitor comments, DMs, and customer inquiries on social media.
• Handle inbound calls from customers and provide proper information about products/services.
• Make outbound calls for lead follow-up, customer support, and promotional communication.
• Maintain customer data, call records, and follow-up status.
• Coordinate with the design/content team for creatives and campaigns.
• Track social media performance and suggest improvements.

Required Skills:

• Good knowledge of Instagram, Facebook, reels, trends, hashtags, and social media growth.
• Experience in inbound and outbound calling.
• Good communication skills in Hindi and English.
• Confident, polite, and customer-friendly speaking style.
• Basic knowledge of Canva or content planning tools will be a plus.
• Ability to manage leads, follow-ups, and customer queries.
• Creative mindset with a professional attitude.

Ideal Candidate:

The ideal candidate should be creative, active on social media, confident in phone communication, and capable of representing the brand professionally both online and over calls.