Chat Support Executive

Company Name - ONE PLUS+

Customer Service Specialist – Chat Support

Location: Sector 63, Noida

Employment Type: Full-Time

Job Summary

We are looking for dynamic, customer-focused, and tech-savvy professionals to join our Chat Support team. The role involves handling customer service, technical support, and e-commerce-related queries through chat channels while delivering an exceptional customer experience. The ideal candidate should possess excellent written communication skills, strong problem-solving abilities, a keen interest in mobile technology and consumer electronics, and the ability to manage multiple customer interactions simultaneously.

Key Responsibilities

• Handle customer queries and concerns through chat in a professional, accurate, and timely manner.

• Provide support for customer service, technical troubleshooting, and e-commerce-related issues.

• Deliver effective resolutions while maintaining a high level of customer satisfaction.

• Manage up to three customer conversations simultaneously while maintaining quality and productivity standards.

• Understand customer requirements and provide appropriate solutions based on established processes and guidelines.

• Escalate unresolved or complex issues to the relevant teams as required.

• Maintain accurate records of customer interactions and actions taken.

• Adhere to defined quality, productivity, attendance, and compliance standards.

• Stay updated on product features, technical specifications, policies, and process updates.

• Consistently achieve individual and team performance targets.

Eligibility Criteria

• Graduate in any discipline.

• Freshers are welcome to apply.

• Candidates with prior experience must have worked in a Chat Support process.

• Excellent written and verbal communication skills in English.

• Minimum typing speed of 35 WPM.

• Strong customer service orientation and problem-solving 

skills.

• Tech-savvy with a good understanding of smartphones, consumer electronics, and digital products.

• Comfortable working with multiple applications, systems, and web-based tools simultaneously.

• Ability to multitask and perform effectively in a fast-paced environment.

Preferred Skills

• Keen interest in mobile technology, gadgets, and consumer electronics.

• Strong troubleshooting and analytical abilities.

• Ability to handle multiple customer interactions without compromising quality.

• Excellent attention to detail and written communication 

skills.

• Quick learner with the ability to adapt to changing business requirements.

• Customer-centric mindset with a focus on delivering exceptional service.

Work Schedule

• 6-day working week.

• Shift Timings: 9:00 AM – 6:00 PM and 12:00 PM – 9:00 PM.

• Rotational shifts for Male Staff as per business requirements.

Why Join Us?

• Opportunity to work in a fast-growing customer support environment.

• Exposure to customer service, technical support, and e-commerce operations.

• Structured training and continuous learning opportunities.

• Career progression based on performance and business requirements.

• Collaborative and performance-driven work culture.