Customer Care Executive

The Associate Services Apprentice supports Herbalife’s Vision, Mission and Values through excellent and professional customer service by assisting Associates and Customers with all business inquiries. The position is responsible for accepting inbound calls Associates and Customers. Associate Services Apprentice is also responsible for making outbound calls to assist with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handle Customer calls and takes full ownership of inquiries through troubleshooting, researching, and providing proper resolution to customers. Supports the Herbalife philosophy by promoting new products, sales tools and marketing campaigns.

Skills/Education/Experience:

•

•

0 – 2 years of customer services experience

•

Strong customer quality and results orientation skills

•

Managing inbound and outbound calls

•

Identifying customers’ needs, clarify information, research every issue and providing solutions

•

Build sustainable relationships and engage customers by taking the extra mile

•

Meet personal qualitative and quantitative targets

•

Customer-oriented attitude with professionalism

•

Good verbal, written and comprehensive skills with good command over English language

•

Ability to adapt and learn new systems/technologies

•

Ability to function as an individual and in a team

•

Basic Knowledge MS Office Suite (Excel, Word and Outlook)

•

Ability to type 40 wpm

•

Strong customer and results orientation