Sales Coordinator

Key responsibilities•       Receive customer enquiries over phone, WhatsApp and email; confirm material availability and pricing with the proprietor / Devesh.

•       Issue proforma invoices, collect advance / confirmation, and convert orders in Tally / ERP.

•       Coordinate with the warehouse and jobwork units for cutting, processing and dispatch readiness.

•       Generate tax invoices, e-way bills and dispatch documents; share with the customer and transporter.

•       Track every dispatch from gate-out to delivery confirmation; flag delays proactively to the customer.

•       Daily payment follow-up with customers — outstanding statements, due-date reminders, PDC tracking.

•       Maintain customer ledger reconciliation in coordination with accounts; resolve disputes on debit / credit notes.

•       Maintain a sales tracker — open orders, dispatches, pending payments — and circulate a daily summary.

•       Keep customer master updated (GST, billing / shipping addresses, contact persons, credit terms).

•       Support Devesh on quotations, rate negotiations and customer escalations.

Must-have requirements•       Graduate (B.Com preferred; any discipline acceptable with relevant experience).

•       1 – 3 years of sales coordination / back-office sales / CRM experience, ideally in steel, hardware, building materials, or B2B trading.

•       Working knowledge of Tally Prime — sales invoice, e-way bill generation, customer ledger.

•       Comfortable with MS Excel and WhatsApp Business for customer communication.

•       Fluent in Telugu, Hindi and basic English.

•       Patient, organised, and reliable on phone / WhatsApp follow-ups.

Good-to-have•       Familiarity with steel terminology and dispatch documentation (LR copy, weighment slip, e-way bill, gate pass).

•       Prior experience handling customer payment follow-up and ledger reconciliation.

•       Exposure to GST returns coordination with accounts.

Growth pathAs HSM expands into in-house processing, the sales function will grow to include processed-product orders and external jobwork revenue. This role can grow into a Sales Coordinator / Key Accounts position handling a defined customer portfolio independently.