Sales & Service Engineer

🎯 Responsibilities

• Support the sales team in handling enquiries and following up on leads.
• Learn and understand industrial weighing systems and automation products.
• Assist in preparing basic techno-commercial proposals and quotations.
• Participate in client meetings, site visits, and product demonstrations.
• Understand customer requirements and assist in identifying suitable solutions.
• Coordinate with internal teams (Projects, Production, Service) for order execution.
• Maintain records of customer interactions in CRM / Excel.
• Follow up with customers for enquiries, approvals, and payments.
• Assist in market research and competitor analysis.
• Continuously upgrade knowledge on products, applications, and industry trends.

Responsibilities for Service engineer

§ Install and commission automation systems including PLCs, HMIs, drives, sensors, and control panels at customer sites.

§ Provide remote and on-site support to clients for breakdowns, performance issues, and upgrades.

§ Conduct routine maintenance and health checks of installed systems.

§ Maintain detailed service reports, installation records, and issue logs.

§ Document feedback and recurring issues for continuous improvement.

§ Work closely with the Projects, R&D, and Software teams for technical support and issue resolution.

§ Coordinate with the Stores and Purchase departments for spare parts and tools.