Onboarding Executive- Porter

Job Role: Porter Onboarding Executive

Job Summary:

The Porter Onboarding Executive is responsible for recruiting and onboarding new driver partners. They guide candidates through registration, document verification, app installation, and account activation while ensuring a smooth onboarding experience.

• Key ResponsibilitiesContact and guide new driver/delivery partner candidates.
• Explain the benefits, earnings, and policies of the Porter platform.
• Verify required documents (Aadhaar, PAN, Driving Licence, RC, Insurance, etc.).
• Assist candidates with app registration and profile creation.
• Coordinate document verification and onboarding completion.
• Resolve onboarding-related queries and issues.
• Maintain accurate records of onboarding status.
• Follow up with candidates until they become active on the platform.
• Achieve daily and monthly onboarding targets.
• Required SkillsGood communication skills (Tamil; English/Hindi is an added advantage).
• Basic computer and smartphone knowledge.
• Customer handling and convincing skills.
• Attention to detail for document verification.
• Ability to work in a target-driven environment.
• EligibilityEducation: 12th Pass / Any Graduate.
• Experience: Freshers or candidates with 0–2 years of experience in customer service, recruitment, telecalling, or operations.
• Basic MS Office knowledge is preferred.
• Work EnvironmentOffice-based role.
• Interaction with driver partners through calls and in-person meetings.
• Regular coordination with operations and support teams.
• Career GrowthOnboarding Executive
• Senior Onboarding Executive
• Team Leader
• Operations Executive
• Operations Manager

This role is ideal for candidates who enjoy interacting with people, solving problems, and ensuring a smooth joining experience for new driver partners while working toward onboarding targets.