Hotel Receptionist

Welcome guests warmly and ensure a smooth check-in and check-out process.

Manage room reservations through PMS, phone calls, WhatsApp, email, and OTA platforms (MakeMyTrip, Goibibo, Booking.com, etc.).

Answer guest inquiries and provide information about hotel services and local attractions.

Handle guest complaints professionally and ensure quick resolution.

Coordinate with housekeeping and maintenance to keep rooms ready for guests.

Process payments, prepare bills, and maintain accurate records.

Maintain the front desk, lobby, and reception area in a neat and professional manner.

Promote room upgrades and hotel services to maximize revenue.

Respond promptly to calls, emails, and online booking requests.

Collect guest feedback and encourage satisfied guests to leave positive online reviews.

Prepare daily reports, occupancy reports, and shift handover notes.

Maintain confidentiality of guest information and follow hotel SOPs.

Key skills:

Excellent communication in English, Hindi, and Kannada, tamil, telugu and malyalam

Pleasant personality with a professional appearance.

Basic computer knowledge and familiarity with hotel reservation software.

Strong customer service, multitasking, and problem-solving skills.

Willingness to work in rotational shifts, including weekends and holidays.

These responsibilities form a comprehensive job description for a Front Office Executive in a hotel.