Receptionist / Front Office Executive

Roles and Responsibilities

• Welcome customers with a friendly and professional attitude.
• Greet visitors and direct them to the appropriate sales executive or department.
• Answer phone calls, emails, and customer inquiries politely.
• Schedule customer appointments for consultations or jewellery services.
• Maintain visitor and customer records, including walk-in and appointment logs.
• Inform the sales team when customers arrive and coordinate customer flow.
• Provide basic information about products, offers, exchange policies, and services.
• Keep the reception area clean, organized, and presentable.
• Handle basic administrative tasks such as filing, data entry, and preparing daily reports.
• Support billing, gift vouchers, or customer feedback collection when required.
• Ensure customer complaints are directed to the appropriate staff for quick resolution.
• Maintain confidentiality of customer information and follow showroom policies.
• Required SkillsExcellent communication and interpersonal skills.
• Pleasant personality and professional appearance.
• Customer service orientation.
• Basic computer knowledge (MS Office, email, POS software).
• Good organizational and multitasking abilities.
• Time management and attention to detail.
• Ability to remain calm and courteous during busy hours. 

cell:7339334916