Customer Support Executive

Magpie Placement Services
Gurgaon/Gurugram
₹25,000 - ₹35,000 monthly

Fixed

₹25,000 - ₹35,000

Earning Potential

₹35,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

14 applicants

14 applicants

Benefits include:  Weekly Payout, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Laptop, Health Insurance, ESI (ESIC), Food/Meals

Benefits include: Weekly Payout, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Laptop, Health Insurance, ESI (ESIC), Food/Meals

Job Description

Job Title: Customer Support Executive (International Voice Process)

Company: Leading MNC

Location: Gurugram

Salary: ₹25,000 – ₹35,000 CTC + Possible Incentives + Travel allowance OR Cabs

Shift: Rotational / Night Shift

Working Days: 5.5 Days


Job Overview

We are hiring Customer Support Executives for an International Voice Process (US-based clients ). The role involves handling customer queries over calls and delivering a high-quality customer experience while meeting performance metrics.


Key Responsibilities

  • Handle inbound customer calls for international clients
  • Resolve queries related to orders, payments, returns, and services
  • Provide accurate information and quick resolutions
  • Maintain proper documentation of customer interactions
  • Meet quality, compliance, and productivity KPIs
  • Ensure high customer satisfaction at every interaction


Eligibility Criteria

  • Qualification: Undergraduate / Graduate (any stream)
  • Experience: Minimum 6 months in International BPO
  • Communication: Excellent English (mandatory)
  • Comfortable with night shifts & rotational offs
  • Immediate joiners preferred


Selection Process

  • HR Round
  • Operations Round


Perks & Benefits

  • Night shift allowance (for males)
  • Cab facility for females
  • PF, ESI & other benefits
  • Growth in international BPO domain

Job role

Work location
Work locationGurugram, Haryana, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsCustomer support, Blended process, Customer care, Customer complaints handling, International BPO, Voice Process
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameMagpie Placement Services
Address
AddressGurugram, Haryana, India
Job posted by Magpie Placement Services

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You can expect a minimum salary of 25,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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