Delivery Boy Biker

Pickup & Delivery Operations

• Pick up laundry/dry-cleaning orders from customers' homes or offices at scheduled time slots
• Deliver cleaned and pressed garments back to customers within committed turnaround time (TAT)
• Follow the daily delivery route/schedule assigned by the store manager or via app-based routing
• Handle multiple pickups/drops per shift, prioritizing based on time-sensitivity

Order Handling & Accuracy

• Verify item count and condition at pickup (note any pre-existing stains, damages, or missing buttons before accepting)
• Cross-check delivered items against the order slip/invoice to avoid mismatches
• Use garment tags/barcodes correctly to prevent mix-ups between customer orders
• Collect and hand over any special instructions (e.g., "no starch," "handle with care") to the processing team

Customer Interaction

• Greet customers professionally and represent the brand's image
• Collect payment (cash/UPI/card via POS device) if not already paid online, and issue receipts
• Address basic customer queries about order status, pricing, or delivery timing
• Escalate complaints (damaged items, delays, wrong items) to the store manager promptly

Vehicle & Equipment

• Maintain the two-wheeler in good working condition (fuel, tire pressure, basic upkeep)
• Ensure valid driving license, RC, insurance, and pollution certificate are carried at all times
• Use given delivery bags/covers to keep garments clean, wrinkle-free, and protected from rain/dust
• Report any vehicle issues or accidents immediately to management

Documentation & Reporting

• Get delivery confirmation (signature/OTP/app-based acknowledgment) from customers
• Update order status in the app/system after each pickup and delivery (picked up, in-transit, delivered)
• Submit daily collection summary (cash collected, orders completed) to the store manager
• Report any undelivered orders with reason (customer unavailable, wrong address, etc.)

Compliance & Conduct

• Follow traffic rules and safety norms at all times
• Maintain punctuality and adhere to assigned shift timings
• Maintain a clean, presentable appearance (uniform if provided)
• Treat customer belongings with care — no rough handling of garments