Branch Sales Manager

Branch Sales Manager

About PROTAIL

PROTAIL GLOBAL PVT LTD is an authorized dealership of LG Best Shop, the exclusive retail format for LG products. We are the largest chain of LG Best Shops in Bengaluru, offering customers a world-class shopping experience across multiple locations.

At PROTAIL, we don't simply sell electronics. We create exceptional customer experiences built on trust, expertise, and long-term relationships.

We are looking for leaders who enjoy winning, inspiring teams, solving customer problems, and taking complete ownership of a retail business.

If you believe a store should run as if it were your own business, we'd love to meet you.

Job Summary

As a Branch Sales Manager, you will be responsible for the complete performance of the store.

You will lead from the front by closing high-value sales, building lasting customer relationships, mentoring your team, ensuring operational excellence, and delivering outstanding customer experiences every day.

You are expected to own every aspect of the business, not just sales.

Key Responsibilities

Sales Leadership

• Personally close premium and high-value sales.

• Lead the sales team from the shop floor.

• Drive achievement of monthly revenue targets.

• Achieve 100% attachment ratio on AMC and other value-added services.

• Maximize conversion from every walk-in customer.

• Improve average bill value and accessory attachment.

Customer Relationship Management

• Build long-term relationships with customers.

• Handle premium and difficult customers with confidence.

• Resolve escalations professionally.

• Generate referrals and repeat business.

• Maintain exceptional Google Review ratings.

• Ensure every customer leaves with a memorable buying experience.

Store Operations

• Take complete ownership of the store.

• Ensure accurate billing and documentation.

• Maintain inventory discipline.

• Coordinate deliveries with warehouse teams.

• Monitor stock availability and ageing.

• Ensure store presentation meets company standards.

• Maintain cleanliness, display quality and visual merchandising.

Team Leadership

• Lead, coach and motivate a small sales team.

• Conduct daily morning sales huddles.

• Track individual performance.

• Train staff on products, selling skills and customer handling.

• Build a culture of accountability and ownership.

Business Ownership

• Own the branch P&L mindset.

• Monitor sales, margins and operational KPIs.

• Identify opportunities for business growth.

• Ensure company policies and SOPs are followed without exception.

• Take responsibility for solving problems instead of escalating them.

Required Skills

• Exceptional sales closing ability.

• Outstanding communication and negotiation skills.

• Strong customer relationship management.

• Excellent leadership and coaching ability.

• Operational discipline.

• Analytical thinking.

• Decision-making under pressure.

• Positive attitude and ownership mindset.

• High integrity and professionalism.

Experience

• 4 to 10 years in Retail Sales.

• Minimum 2 years leading a retail team / closing high ticket sales

Preferred Experience

4 to 10 years of experience, Candidates should have strong customer relationship management skills, excellent negotiation abilities, and a demonstrated history of successfully closing high-ticket B2C sales while delivering exceptional customer experiences.

Candidates from the following industries will be preferred:

• Consumer Durables & Electronics Retail

• Home Appliances & Premium Retail

• Mobile & Smartphone Retail

• Furniture & Home Décor Retail

• Jewellery & Gold Retail

• Luxury Watches & Premium Lifestyle Brands

• Banking (Retail Banking, Relationship Management, Wealth Banking)

• Insurance Sales (Life, Health, General, HNI & Agency Leadership)

• NBFCs Business Development (Retail Lending, Consumer Finance & Business Development)

• Stock Broking, Wealth Management & Financial Advisory

• Real Estate Sales

• Automobile Sales (Passenger Vehicles & Premium Two-Wheelers)

• Modular Kitchen, Interior Solutions & Home Improvement Sales

What Success Looks Like A successful Branch Sales Manager consistently delivers:

• Revenue targets

• High customer satisfaction

• Excellent Google Reviews

• Strong team productivity

• Zero operational lapses

• Inventory discipline

• Outstanding store presentation

• High repeat customer business

Our Ideal Candidate

We are not looking for someone who waits for instructions.

We are looking for someone who thinks like an entrepreneur, acts like a leader, serves customers with passion, and treats the branch as their own business.

If you love winning, building teams, and creating exceptional customer experiences, PROTAIL is the place for you.