Receptionist / Front Office Executive

Location: Regal Retreat, Jaipur

Shift Timing: 9:30 AM – 6:30 PM (1-hour lunch break)

Working Days: 6 Days a Week

Job Responsibilities:

* Welcome and assist guests with a friendly and professional attitude.

* Handle guest check-ins and check-outs efficiently.

* Manage reservations through hotel booking systems, phone calls, WhatsApp, and email.

* Answer guest inquiries and provide accurate information about hotel services.

* Coordinate with the housekeeping and maintenance teams to ensure guest satisfaction.

* Maintain guest records, invoices, and payment details.

* Handle cash, UPI, card, and online payments.

* Resolve guest complaints promptly and professionally.

* Ensure the reception area is clean, organized, and presentable.

* Prepare daily reports and update management as required.

Requirements:

* Minimum 12th Pass.

* 1–2 years of experience in hotel reception or the hospitality industry.

* Good communication skills in English and Hindi.

* Basic computer knowledge (MS Office, Email, Hotel PMS software preferred).

* Pleasant personality with a customer-focused attitude.

* Ability to multitask and work in a fast-paced environment.

Perks & Benefits:

* Competitive salary (based on experience).

* Paid leave as per company policy.

* Career growth opportunities.

* Friendly and professional work environment.