Installation Operations Executive

A. Order Assignment and Vendor Coordination

• Assign blinds and hardware orders to the appropriate installation vendors based on location,

workload, and capability

• Curtain installations are handled in-house; blinds and hardware are routed to third-party vendors

• Prepare and share daily job assignment sheets and route maps for each vendor

• Track vendor confirmations and flag any gaps or non-responses immediately

B. Customer Appointment Scheduling

• Proactively reach out to customers once their order is delivered and ready for installation

• Confirm appointment date, time, and site access details

• Send reminders to both customers and vendors 24 hours before the scheduled visit

• Handle rescheduling calmly and without delays if conflicts arise

C. Daily Vendor Management

• Build and share daily visit charts for Bangalore vendors directly

• Design route maps to optimise vendor travel and maximise installations per day

• Follow up actively throughout the day to ensure visits are happening as planned

• For other cities (Hyderabad, Chennai, Pune, Mumbai, Delhi NCR), coordinate with respective store

teams to ensure vendor assignments and visits are on track

D. Post-Installation Sign-off

• Collect photographic and video evidence of completed installations from vendors

• Obtain customer acknowledgement or satisfaction confirmation after each visit

• Log any issues raised at the time of installation with clear description and root cause

• Track all pending issues and drive resolution within defined SLAs

E. Issue Resolution and Escalation

• Manage no-shows, delays, and incorrect installations promptly

• Coordinate redo visits or replacements where required and keep the customer informed

• Escalate refund or remake requests to the relevant internal team with full documentation

• Ensure no issue stays open beyond 48 hours without a clear action plan

F. Tracking and Reporting

• Maintain a live master tracker of all installation orders across all cities

• Monitor TAT (turnaround time) from order ready date to completed installation

• Track and report: missed SLAs, redo jobs, vendor no-shows, and open complaints

• Maintain a vendor scorecard and flag underperforming partners regularly

• Share a daily status summary with the Founder or Operations Head