Insurance And Customer Support Executives

New Business Development: Generate leads, follow up, and convert prospects into motor insurance sales.

Client Consultation: Review existing policies, advise on alternatives, and tailor coverage to customer needs.

Policy Management: Handle renewals, maintain records, and ensure compliance.

Claims Support: Assist customers during claim processes, coordinate with insurers, and resolve issues.

Coordination: Work closely with automobile sales and service teams to integrate insurance offerings.

• Customer Query Handling: Manage inbound calls, emails, and walk-in queries related to vehicles, services, and warranties.
• Service Coordination: Liaise with service centers, roadside assistance partners, and internal teams to resolve issues.
• Complaint Resolution: Handle escalations, dissatisfied customers, and ensure timely closure of cases.
• CRM Management: Log customer interactions, track open cases, and maintain accurate records.
• Customer Education: Explain product features, maintenance tips, and service processes to enhance customer experience.