Client Relationship Manager

RECO PROPERTY LLP

MahaRERA-Registered Real Estate Brokerage & Channel Partner | Navi Mumbai

Client Relationship Manager

Be the client’s trusted advisor — from the first site visit to the keys in hand.

Company: Reco Property LLP

Department: Sales – Client Relationship Management

Reports To: Sales Manager

Location: Kharghar, Navi Mumbai (On-site + client site visits)

Employment Type: Full-time

Experience :1–4 years (real estate sales / client-facing role)

Languages:Hindi & English (mandatory); Marathi an added advantage

Salary: ₹25,000 – ₹30,000 per month (plus incentives & benefits below)

Incentive: Attractive performance-linked incentive on every closure

Benefits: Travel allowance, medical allowance, annual bonus, family outings & more

About the Role

Reco Property LLP is a MahaRERA-registered real estate brokerage and channel partner. As a Client Relationship Manager, you will take ownership of qualified leads handed over by our pre-sales team and guide each client through the entire property buying journey — site visits, project selection, negotiation, booking, documentation, home loan, and registration.

This is a client-facing sales and advisory role, not a back-office desk job. You will accompany clients on site visits, coordinate with developers on their behalf, and remain their single point of contact until possession. The goal is simple: the client should never feel alone or uninformed at any stage of the purchase.

Core Responsibility

The Client Relationship Manager does not sell on behalf of the developer. You represent Reco Property LLP by guiding, assisting, and supporting the client throughout the buying journey — ensuring every interaction with the developer is smooth, transparent, and timely, and building trust that extends well beyond a single transaction.

Key Responsibilities

1. Lead Ownership & Client Onboarding

  •  Take ownership of qualified leads assigned by the Pre-Sales / Telecalling team and review the client’s requirements and discussion history.

  •  Introduce yourself as the client’s dedicated Relationship Manager from Reco Property LLP and establish trust before the site visit.

  •  Understand the client’s budget, family needs, lifestyle preferences, and whether the purchase is for investment or end-use.

  •  Recommend suitable projects from the Reco Property portfolio and suggest alternatives when a project does not fully match the requirement.

2. Site Visit Coordination & Client Assistance

  •  Reconfirm scheduled visits with the client and coordinate the appointment with the developer’s sales team.

  •  Share project location and meeting details, and ensure the client reaches the site comfortably.

  •  Accompany the client throughout the entire site visit — from welcome to departure.

  •  Introduce the client to the developer’s representative and remain present while the sample flat, amenities, floor plans, and project features are showcased.

  •  Help the client understand the information shared by the developer and ensure all questions are answered clearly.

  •  Note the client’s preferences, concerns, and feedback, and manage any rescheduling if required.

3. Developer Coordination & Negotiation Support

  •  Obtain the latest inventory availability, pricing, payment plans, offers, and schemes from the developer.

  •  Help the client understand pricing structures and coordinate with the developer regarding offers and discounts.

  •  Facilitate discussions between the client and the developer, and arrange meetings with senior sales personnel where required.

  •  Support the client in making informed decisions without misrepresenting any project information.

4. Follow-Up & Closure

  •  Follow up after every site visit, address concerns, and arrange additional visits where needed.

  •  Maintain regular communication until the buying decision is finalised.

  •  Guide the client through the booking process and coordinate booking formalities with the developer.

  •  Ensure the booking amount is processed correctly and that receipts and acknowledgements reach the client.

  •  Achieve monthly and quarterly site-visit and closure targets.

5. Documentation, Home Loan & Registration Support

  •  Assist clients in arranging KYC and other required documents, and track pending documentation to completion.

  •  Coordinate with the developer’s CRM and legal teams to ensure timely document submission.

  •  Coordinate meetings with banking partners or loan executives and help the client understand the home loan process.

  •  Follow up on loan approvals and disbursement progress and keep the client informed.

  •  Coordinate agreement schedules and registration appointments, and guide the client through the registration process.

  •  Coordinate payment milestones, remind clients of upcoming schedules, and help resolve payment-related queries.

6. Post-Booking Relationship, CRM & Reporting

  •  Share construction progress updates received from the developer and assist with possession-related communication.

  •  Coordinate ongoing client queries with the developer and help resolve service-related concerns.

  •  Maintain long-term relationships and generate referrals from satisfied clients.

  •  Maintain accurate CRM records — client interactions, site visit outcomes, follow-ups, preferences, booking status, documentation progress, payment milestones, and

developer coordination notes.

  •  Report activity and pipeline status to the Sales Manager on a regular basis.

Required Skills & Qualifications

  •  Graduate in any discipline; a degree in Business, Marketing, or Real Estate is an advantage.

  •  1–4 years of experience in real estate sales, client relationship management, or a similar client-facing role. Strong communicators from other sales backgrounds are welcome.

  •  Fluency in Hindi and English is mandatory; knowledge of Marathi is an added advantage.

  •  Excellent interpersonal, presentation, and negotiation skills with a consultative, advisory approach.

  •  Ability to build trust quickly and manage clients patiently through a long, high-value decision.

  •  Strong coordination and follow-up discipline across multiple stakeholders.

  •  Comfortable with CRM tools, WhatsApp, email, and MS Office / Google Workspace.

  •  Willingness to travel locally for site visits, including on weekends when client visits are scheduled.

  •  Presentable, professional, and target-oriented.

Good to Have

  •  Prior experience with a channel partner, brokerage, or developer’s sales team.

  •  Knowledge of Navi Mumbai and Mumbai micro-markets and ongoing projects.

  •  Understanding of RERA basics, home loan processes, and agreement / registration procedures.

  •  An existing network of clients or investors.

  •  Own two-wheeler or four-wheeler for site visits.

Compensation & Benefits

We believe strong performance deserves to be rewarded — in earnings, in recognition, and in experiences shared with your family and team.

  •  Fixed Salary — ₹25,000 to ₹40,000 per month, based on experience and skill.

  •  Performance Incentive — attractive, uncapped incentive on every closure.

  •  Site Visit Travel Allowance — travel and conveyance for all client site visits fully covered.

  •  Annual Performance Bonus — an additional bonus for consistent year-round performance.

  •  Medical Allowance — medical support for you and your well-being.

  •  Target-Based Family Outings — achieve your targets and enjoy sponsored family outings and theme-park trips with us.

  •  Team Celebrations & Fun — team lunches, festival celebrations, rewards, and recognition for top performers.

Why Join Reco Property LLP

  •  A structured lead flow from a dedicated in-house pre-sales and telecalling team — no cold-calling from scratch.

  •  Direct exposure to leading developers and premium projects across Navi Mumbai and Mumbai.

  •  A growing, technology-driven brokerage with its own in-house CRM platform and mobile app.

  •  A supportive, energetic work culture with clear growth paths into senior sales and team-lead roles.