Academic Counsellor

We are looking for a dynamic and empathetic Academic Counsellor to guide prospective learners in choosing the right language courses (e.g., English, Kannda etc.). The counsellor will act as a bridge between the academy and students, helping them understand course structures, learning outcomes, fee plans, and career benefits, while ensuring a high conversion rate from inquiries to enrollments.

1. Key ResponsibilitiesStudent Counselling

• Conduct one-on-one counselling sessions (walk-in, telephonic, or online) to understand students’ language learning goals, proficiency levels, and availability.
• Recommend appropriate courses (beginner, intermediate, advanced, exam preparation, corporate training, etc.) based on student needs.

1. Admission & Enrollment

• Guide students through the admission process, including filling out application forms, submission of documents, and fee payment.
• Follow up with prospective leads (cold/warm) to maximize conversions and meet monthly enrollment targets.

1. Academic Support

• Coordinate with the academic team to schedule demo classes, level tests, and batch allocations.
• Address student queries regarding curriculum, teaching methodology, study materials, and assessments.

1. Relationship Management

• Maintain a database of leads, enquiries, and enrolled students using CRM tools.
• Provide post-enrollment support (class schedule changes, feedback collection, re-scheduling, etc.) to ensure student satisfaction and retention.

1. Outreach & Events

• Assist in organising open house sessions, webinars, and language proficiency workshops.
• Represent the academy at education fairs or school/college outreach programs (if required).

1. Reporting

• Share daily/weekly reports on enquiry status, conversion rates, and revenue generated with the reporting manager.