Sales Team Leader

A Sales Team Leader is responsible for leading, guiding, and motivating the sales team to achieve the company's sales targets while ensuring excellent customer service and team performance.

Job description :

• Lead and supervise a team of Sales Executives/Telecallers.
• Set daily, weekly, and monthly sales targets and ensure the team achieves them.
• Monitor team performance through KPIs, reports, and call audits.
• Conduct regular coaching, mentoring, and performance feedback sessions.
• Train new employees on products, sales processes, and communication skills.
• Motivate the team through recognition, incentives, and engagement activities.
• Handle customer escalations and resolve issues professionally.
• Ensure adherence to company policies, attendance, and process compliance.
• Monitor call quality and improve conversion rates.
• Prepare daily, weekly, and monthly MIS and sales performance reports.
• Coordinate with HR, Operations, and Management regarding team performance and manpower.
• Analyze sales trends and recommend strategies to improve productivity and revenue.
• Maintain discipline and create a positive work environment.

Skills Required

• Sales Management
• Team Leadership
• CRM Software
• Microsoft Excel, Word & PowerPoint
• Sales Forecasting & Reporting
• Lead Management
• Data Analysis
• Target Planning

Note : 2–5+ years of experience in Sales, with at least 1–2 years in a leadership