Telesales Executive

Position : Tele Sales Executive

Experience : Fresher

Qualification : Any Graduation

Salary : Best In Industry

We are looking for a Business Process Associate to manage client interactions, promote our services, and ensure high-quality communication and support across multiple channels. The ideal candidate should be customer-focused, detail-oriented, and proficient in English, Malayalam, Tamil,marati,and Telugu. 

Key Responsibilities 

• Make follow-ups as per lead age and defined number of attempts. 

• Maintain contact percentage as per targets and ensure timely follow-ups on non-contact leads. 

• Demonstrate process knowledge regarding monthly offers, discounts, and available services. 

• Update all CRM fields accurately after each client interaction. 

• Fix appointments based on available offers, clinic schedules, and doctor availability.

 • Update the reminder sheet whenever an appointment is booked.

 Performance Metrics 

• Maintain IVR transfer percentage and application utilization as per standards. 

• Track and report daily, weekly, and monthly walk-ins. 

• Ensure adherence to KPIs such as Quality Scores, Contact Percentage, Monthly PKT, CSAT Scores, and Adherence Reports. 

Customer Interaction & Inside Sales 

• Understand client needs and provide tailored service recommendations. 

• Promote inside sales and cross-sell services effectively. 

• Respond to client queries via voice, email, and chat channels in a professional manner. 

• Strengthen brand value by ensuring exceptional customer service. 

• Build and maintain strong customer relationships by providing an engaging experience. 

Desired Candidate Profile: 

• Excellent verbal and written communication in English, Malayalam ,Tamil, marati. 

• Strong interpersonal skills and ability to handle client interactions effectively. 

• Basic computer proficiency and familiarity with CRM tools. 

• Prior experience in customer service or inside sales (preferred).

If Interested Please contact :9398825705