Call Center Executive

Call Center Executive – Job DescriptionResponsibilities

• Answer incoming customer calls and respond to inquiries.
• Resolve customer complaints and provide appropriate solutions.
• Make outbound calls for follow-ups, surveys, sales, or collections (depending on the role).
• Maintain accurate records of customer interactions in CRM systems.
• Provide information about products, services, and company policies.
• Escalate complex issues to supervisors or relevant departments.
• Meet performance targets such as call handling time, customer satisfaction, and quality standards.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Ability to handle customers professionally and patiently.
• Problem-solving and multitasking abilities.
• Knowledge of English and local languages is often preferred.

Qualifications

• 10+2, Diploma, or Bachelor's degree (requirements vary by company).
• Freshers and experienced candidates may apply.
• Previous customer service experience is an advantage.

Work Environment

• Rotational shifts may be required, including night shifts for international processes.
• Work from office, hybrid, or remote options depending on the company.