Salon Manager

About the Role

We are looking for an experienced and proactive Salon Manager to oversee the daily operations of our full-service salon. The ideal candidate will be responsible for managing the salon team, handling front desk and reception duties, scheduling staff rosters, managing leaves and weekly offs, and ensuring exceptional customer service and smooth salon operations.

Key Responsibilities

Team Management

• Supervise and coordinate all salon staff, including hairstylists, beauticians, therapists, nail technicians, and support staff.
• Monitor staff performance, punctuality, grooming, and professional conduct.
• Motivate the team to achieve service quality and sales targets.
• Assist in onboarding and training new employees.

Reception & Customer Service

• Manage front desk operations and customer appointments.
• Welcome clients, address inquiries, and ensure a positive customer experience.
• Handle client feedback, complaints, and service-related concerns professionally.
• Coordinate appointment bookings, confirmations, and follow-ups.

Staff Scheduling & Attendance

• Prepare and maintain weekly and monthly staff rosters.
• Schedule shifts efficiently to ensure adequate coverage across all services.
• Manage employee attendance, leaves, weekly offs, and shift adjustments.
• Maintain attendance records and communicate staffing requirements to management.

Salon Operations

• Ensure smooth day-to-day functioning of all salon services.
• Monitor service quality and maintain high hygiene and cleanliness standards.
• Coordinate with staff to ensure timely service delivery.
• Manage inventory requirements and report stock shortages when necessary.

Sales & Administration

• Promote salon packages, memberships, and retail products.
• Track daily sales, appointments, and operational reports.
• Support management in achieving business and revenue goals.
• Maintain customer records and operational documentation.

Requirements

• 5–9 years of experience in salon, spa, wellness, hospitality, or retail management.
• Strong leadership and team management skills.
• Experience handling reception/front desk operations.
• Ability to create staff rosters and manage leave schedules.
• Excellent communication and customer service skills.
• Basic computer knowledge and experience with appointment scheduling software.
• Strong organizational and multitasking abilities.

Preferred Qualifications

• Experience managing a full-service salon.
• Knowledge of salon services, beauty treatments, and customer care standards.
• Ability to handle a fast-paced environment and resolve operational issues effectively.

Salary

• Competitive salary based on experience.
• Performance incentives may be offered.