Telecalling Executive

We are looking for enthusiastic, confident, and target-driven Insurance Telecallers to join our growing team. The ideal candidate will contact prospective customers, explain insurance products, understand customer requirements, and generate quality leads or close sales while maintaining a high level of customer satisfaction.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain the features, benefits, and coverage of various insurance products.
• Understand customer needs and recommend suitable insurance plans.
• Convince customers to purchase insurance policies through effective communication.
• Follow up with interested customers to convert leads into sales.
• Maintain accurate records of customer interactions, follow-ups, and sales in the CRM or reporting system.
• Achieve daily, weekly, and monthly calling and sales targets.
• Handle customer objections professionally and resolve queries effectively.
• Coordinate with internal teams to ensure smooth policy processing and customer onboarding.
• Stay updated on company products, industry regulations, and promotional campaigns.
• Maintain professionalism and confidentiality while handling customer information.

Required Skills

• Excellent verbal communication skills in English and the local language.
• Strong persuasion and negotiation abilities.
• Good listening and interpersonal skills.
• Positive attitude with a customer-focused approach.
• Ability to work under pressure and achieve targets.
• Basic computer knowledge (MS Office, CRM, Email).
• Time management and organizational skills.

Qualification :

• Minimum: Higher Secondary (12th Pass).
• Graduation in any discipline is preferred.
• Previous experience in telecalling, telesales, customer service, or insurance sales is an added advantage.

Working Hours

• Monday to Saturday
• 9:30 AM to 6:30 PM
• Performance Indicators (KPIs)Number of outbound calls made per day.
• Customer connections established.
• Qualified leads generated.
• Insurance policies sold.
• Monthly sales target achievement.
• Follow-up conversion rate.
• Customer satisfaction and call quality.

What We Offer

• Competitive salary.
• Attractive performance-based incentives.
• On-the-job training.
• Career growth opportunities.
• Supportive and professional work environment.
• Performance recognition and rewards.

Reporting To:

Tele Sales Manager / Team Leader

Employment Type:

Full-Time