Hair Coach

We’re Hiring: Hair Coach (Retail Experience Role)

Department: Customer Experience / Clinic Operations

Reporting To: Assistant Store Manager

Employment Type: Full-time

Working Hours: Rotational shifts (10 AM – 7 PM / 1 PM – 10 PM), 6 days a week

About the Role

• If you come from a retail/store background and enjoy interacting with customers, this role is for you.
• As a Hair Coach, you will be the frontline face of Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.
• This role is a mix of customer service, consultation support, and relationship management similar to how you would engage, guide, and retain customers in a retail store environment.

What You’ll Do (Retail + Customer Experience Focus)

• Customer Interaction & In-store Experience:
• Welcome walk-in customers and ensure a warm, personalized experience
• Understand customer concerns and guide them through consultations

Consultative Approach:

• Explain treatment journey in a simple and relatable way
• Assist customers in understanding doctor recommendations and product usage
• Customer Retention & Relationship Building:
• Build long-term relationships with customers
• Motivate them to stay consistent with their treatment plans
• Drive repeat visits and product reorders

Follow-ups & Engagement:

• Conduct regular follow-ups (calls/WhatsApp) at least 3-4 hours in a day
• Track customer progress and ensure satisfaction
• Handling Concerns & Objections:
• Address customer queries around usage, results, or concerns
• Provide reassurance and escalate to doctors when required

Store Operations & Ownership:

• Maintain store hygiene, product display, and inventory checks
• Ensure smooth day-to-day clinic/store operations
• Customer Advocacy:
• Encourage reviews, feedback, and testimonials
• Deliver a high-quality experience that customers talk about

Who Should Apply

• Any Graduates
• Experience in retail stores, salons, wellness centers, or customer-facing roles
• 1–3 years of experience in customer handling / sales / service roles
• Strong communication skills (English, Hindi + local language)
• A people-first mindset with empathy and patience
• Comfortable with targets, customer engagement, and follow-ups
• Basic comfort with digital tools (CRM, WhatsApp, etc.)

What We Offer

• Opportunity to transition from retail/store roles to a fast-growing health-tech brand
• Exposure to consultative selling and customer experience roles
• Structured training and onboarding
• Competitive salary with performance incentives
• Clear growth path within clinic operations and customer experience

What Success Looks Like in This Role

• High customer satisfaction and engagement
• Strong repeat customer base
• Consistency in treatment adherence
• Positive customer feedback and reviews