Client Relationship Executive

Client Relation Executive

Hobfit · Faridabad, Haryana (Onsite)

Company Description

Hobfit is a health and wellness platform dedicated to redefining women’s health through an innovative combination of medical care, AI-powered workouts, and habit-based diet consultation rooted in science. Our platform helps women manage health conditions such as PCOS, thyroid issues, fatigue, and hormonal imbalances. At Hobfit, our mission is to address the root causes of health concerns and empower women to reclaim control over their well-being.

Role Description

This is a full-time on-site role located in Faridabad. We are looking for a Relationship Manager (RM) who will serve as the primary point of contact for our clients, ensuring a smooth onboarding experience and fostering long-term engagement. The RM will proactively reach out to clients, gather feedback, resolve concerns, and encourage consistent participation in sessions.

Qualifications

• Conduct regular follow-ups with clients to gather feedback on their initial experience, onboarding process, and overall satisfaction.
• Identify and address client concerns, ensuring timely resolution of issues.
• Reach out to clients who are not attending sessions to understand reasons and encourage re-engagement.
• Maintain detailed records of client interactions, feedback, and action points.
• Collaborate with internal teams (operations, customer support, trainers) to improve client experience.
• Develop strategies to strengthen client relationships and enhance retention.
• Provide insights to management on client trends, challenges, and opportunities for improvement.
• Act as a trusted advisor, ensuring clients feel valued and supported throughout their journey.

Requirements:

• Proven experience in client relationship management, customer success, or account management.
• Excellent verbal and written communication skills with the ability to engage clients professionally and empathetically.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple client accounts simultaneously with attention to detail.