Service Coordinator

Maa Tarini Enterprises is looking for a responsible and organized Service Coordinator to manage customer service requests, coordinate with technicians, schedule service visits, and ensure timely resolution of customer issues.

The Service Coordinator will act as a bridge between customers, technicians, and the management team to ensure smooth and efficient service operations.

KEY RESPONSIBILITIES

• Receive and record customer service requests, complaints, and technical issues.

• Coordinate with customers to schedule installation, service, and maintenance visits.

• Assign and coordinate service jobs with technicians.

• Follow up with technicians regarding job progress and completion.

• Maintain proper records of customer complaints, service requests, and service status.

• Communicate service schedules and updates to customers.

• Coordinate with the sales and technical teams for smooth customer support.

• Track pending service requests and ensure timely follow-up.

• Follow up with customers after service completion to collect feedback.

• Prepare daily and weekly service reports.

• Coordinate spare parts and other service requirements with the concerned team.

• Escalate major technical or customer issues to the service manager or management.

• Ensure proper documentation of all service activities.

• Maintain professional communication with customers at all times.

REQUIRED SKILLS

• Excellent communication and interpersonal skills.

• Strong follow-up and coordination skills.

• Good customer service and relationship management ability.

• Good organizational and time-management skills.

• Ability to handle multiple customer requests.

• Basic knowledge of MS Office, Google Sheets, and CRM tools.

• Ability to work effectively with customers and technicians.

QUALIFICATION & EXPERIENCE

• Graduate in any discipline preferred.

• 1–3 years of experience in customer service, service coordination, operations, or a related field preferred.