Operations Manager

D'Moksha Homes
Vikhroli West, Mumbai/Bombay
₹40,000 - ₹1,00,000 monthly

Fixed

₹40,000 - ₹1,00,000

Earning Potential

₹1,00,000

Field JobField Job
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

13 applicants

13 applicants

Benefits include: Annual Bonus, PF, Health Insurance

Benefits include: Annual Bonus, PF, Health Insurance

Job Description

The Role

You own everything that happens after a customer pays — until their curtains are up and they're delighted. Production tracking, installation, hardware vendors, service issues — all on you. You lead a team of assistants to execute it.

You Will

  • Own customer timelines post-payment — no order slips through unmanaged
  • Coordinate hardware vendors (tracks, rods, motors) for on-time, quality supply
  • Lead a team of assistants delivering installations on the ground
  • Resolve post-sales issues fast — repairs, replacements, complaints
  • Drive NPS as your core metric, not an afterthought
  • Fix root causes, not just symptoms — build SOPs that prevent repeat issues

You Are

  • A hands-on operator who thrives on managing multiple moving parts
  • Someone who's managed vendors AND people, not just one or the other
  • Obsessed with customer experience — you take a delay personally
  • Sharp with numbers — TAT, NPS, vendor scorecards are second nature
  • Calm under pressure when timelines slip and customers are anxious

Bonus: Background in home services, furniture, or D2C installation businesses.

Job role

Department
DepartmentRetail & eCommerce
Role / Category
Role / CategoryRetail Sales & Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationGraduate
Skills
SkillsAdvanced MS Excel, Project management, Team management, Vendor management, Team building abilities, Vendor development, Customer Grievance Handling
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit25 - 50 years
Gender
GenderAny gender

About company

Name
NameD'Moksha Homes
Address
AddressOfficebing, Park Site Road, Vikhroli (W, HMPL Surya Nagar, Vikhroli West, Mumbai, Maharashtra, India
Job posted by D'Moksha Homes

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You can expect a minimum salary of 40,000 INR and can go up to 1,00,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 19 Jul 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!