Receptionist / Front Office Executive

*Key Responsibilities*

1. *Front Desk & Patient Care*

  - Greet patients warmly and handle check-in/check-out

  - Answer calls, schedule appointments, and manage doctor’s calendar on Practo/Whatsapp

  - Follow up for appointment reminders and confirmations

  - Maintain patient records, files, and consent forms with confidentiality

1. *Billing & Payments*

  - Generate bills, handle cash/UPI/card payments

  - Explain treatment estimates to patients before procedures

  - Maintain daily collection and cash register records

1. *Clinic Operations*

  - Coordinate between dentist, dental assistants, and patients for smooth flow

  - Maintain inventory of reception supplies, patient forms, etc.

  - Handle basic admin work: emails, stock orders, vendor coordination

1. *Patient Relations*

  - Address patient queries/complaints calmly

  - Maintain a clean, organized waiting area

  - Upsell basic services like scaling, teeth whitening consults when appropriate

*Must-Have Skills*

1. *Communication*: Fluent in Marathi/Hindi + English. Good phone etiquette is critical

2. *Computer*: Basic MS Office, Google Sheets, and appointment software. Practo/Tally knowledge is a plus

3. *Personality*: Friendly, patient, organized. Dental clinics = anxious patients, so calm demeanor matters

4. *Basic Math*: For billing and cash handling

*Nice to Have*

1. Prior experience in clinic/hospital/hospitality reception

2. Knowledge of dental terms - OPG, RCT, scaling, crown, etc. We can train you though

3. Local Pune candidate preferred