Sales Team Leader

*Key Responsibilities*

* **Team Leadership:** Lead, supervise, and motivate a team of telecallers to achieve daily, weekly, and monthly sales targets.

* **Performance Monitoring:** Track KPIs such as call volume, conversion rate, revenue generation, and team attendance.

* **Coaching & Development:** Conduct regular training sessions and coaching to continuously improve team sales skills and performance.

* **Escalation Management:** Handle customer escalations and resolve complex issues professionally.

* **Reporting:** Prepare and submit daily, weekly, and monthly performance reports to management.

* **Quality Assurance:** Ensure team adherence to company policies, guidelines, and quality standards.

* **Strategy & Coordination:** Coordinate with management to plan and implement effective sales strategies.

* **Hiring & Onboarding:** Assist in recruiting, interviewing, and onboarding new telecallers as required.

**Required Skills & Qualifications**

* Strong leadership, team management, and interpersonal abilities.

* Excellent communication, sales negotiation, and objection-handling skills.

* Proficiency in analyzing sales metrics, reports, CRM software, and Microsoft Excel.

* Strong problem-solving, decision-making, and organizational skills.

* Target-driven mindset with a passion for driving team success.

*Qualifications & Experience**

* **Education:** Bachelor’s degree in any field

* **Overall Experience:** 2–5 years of experience in telesales or telecalling.

* **Leadership Experience:** At least 1–2 years of proven experience in leading or managing a sales team.

* **Industry Experience:** Experience in BPO, EdTech, Insurance, Banking, Real Estate, or similar sales-driven environments is an advantage.