Office Assistant

We are looking for a responsible and customer-focused Guest House & Hotel Executive to manage the day-to-day operations of our guest house and hotel. The candidate will ensure excellent guest service, smooth property operations, and effective coordination with all departments.

Key Responsibilities:

• Manage room reservations through phone, email, and online booking portals.
• Coordinate with housekeeping and maintenance teams to ensure room readiness.
• Respond promptly to guest inquiries, requests, and complaints.
• Maintain guest records, invoices, and payment collections.
• Monitor room occupancy and update daily reports.
• Coordinate with corporate clients for bookings and accommodation requirements.
• Ensure cleanliness, hygiene, and safety standards are maintained.
• Manage vendor coordination for maintenance and operational requirements.
• Prepare daily, weekly, and monthly operational reports.
• Support billing, GST invoices, and basic administrative work.
• Ensure a high level of guest satisfaction by providing excellent hospitality.