Customer Support Manager

Customer Relationship Manager

Company: Detailing Bull

Location: Sector 56, Gurugram

Experience: 1–3 Years Preferred

About the Role

Detailing Bull is looking for a Customer Relationship Manager who is passionate about delivering exceptional customer experiences. The ideal candidate will act as the primary point of contact for customers, handling inquiries, resolving concerns, managing bookings, and building long-term customer relationships.

Key Responsibilities

• Manage customer inquiries via phone, email, live chat, social media, and walk-ins.
• Provide accurate information about services, packages, promotions, and maintenance schedules.
• Resolve customer complaints and service-related issues promptly and professionally.
• Schedule appointments, manage service bookings, and assist with warranty claims.
• Follow up with customers to ensure satisfaction and gather feedback.
• Handle incoming and outgoing customer calls effectively.
• Coordinate with internal teams to resolve customer concerns.
• Maintain accurate customer records and interaction history.
• Educate customers about vehicle detailing services, upgrades, and available packages.
• Monitor customer feedback and suggest service improvements.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Customer-centric mindset with empathy and patience.
• Ability to multitask in a fast-paced environment.
• Experience in customer service, client relations, or front-office operations preferred.
• Basic computer skills and CRM knowledge are an advantage.