Marketing Assistant

Job SummaryWe are looking for a proactive, confident, and customer-focused professional who can build strong relationships with existing customers, generate new business opportunities, and represent our brand professionally in the wholesale garment market.

• Key ResponsibilitiesMarketingPromote the company's products and brand in the market.
• Visit dealers, distributors, and wholesalers regularly.
• Generate new customer leads and convert them into business.
• Follow up on inquiries received through phone, WhatsApp, and social media.
• Coordinate with the sales team to achieve monthly targets.
• Conduct market research and monitor competitor activities.
• Represent the company at exhibitions, trade fairs, and business meetings.
• Customer RelationshipMaintain strong relationships with existing customers.
• Handle customer queries, complaints, and feedback professionally.
• Ensure timely communication regarding orders, dispatch, and payments.
• Provide customers with product information, pricing, and availability.
• Maintain complete customer records and follow-up schedules.
• Improve customer satisfaction and retention.
• CoordinationCoordinate with production, dispatch, accounts, and management.
• Ensure smooth order processing from booking to delivery.
• Follow up on outstanding payments with customers.
• Prepare daily and weekly activity reports.
• Skills RequiredExcellent communication skills (Hindi & English).
• Good negotiation and convincing ability.
• Customer handling and relationship-building skills.
• Basic knowledge of MS Excel, WhatsApp Business, and CRM.
• Professional personality with a positive attitude.
• Willingness to travel for customer visits.
• QualificationGraduate in any discipline (MBA in Marketing preferred).
• 1–3 years of experience in marketing or customer relationship management.
• Experience in the garment or textile industry will be an added advantage.
• Key Performance Indicators (KPIs)New customers acquired.
• Customer retention rate.
• Monthly sales generated.
• Customer satisfaction.
• Follow-up efficiency.
• Collection and payment follow-up.
• Daily market visit reports.
• Achievement of monthly sales targets.

Reporting ToSales Manager / Director