Store Manager

Key ResponsibilitiesOperations Management· Manage outlet operations during assigned shifts and ensure smooth functioning of all activities.

· Ensure adherence to company SOPs, food safety standards, and operational guidelines.

· Monitor opening, mid-shift, and closing procedures.

· Maintain product quality, presentation, and consistency as per brand standards.

· Handle customer complaints and resolve issues promptly and professionally.

Team Management· Supervise, guide, and motivate team members during shifts.

· Allocate duties and ensure adequate manpower deployment.

· Conduct shift briefings and communicate daily sales targets and operational priorities.

· Train new employees on company policies, operational procedures, and customer service standards.

· Monitor employee attendance, grooming, discipline, and performance.

Sales & Customer Service· Deliver exceptional guest service and ensure customer satisfaction.

· Drive sales through upselling and suggestive selling techniques.

· Monitor customer feedback and implement corrective actions when required.

· Ensure timely order preparation and service delivery.

Inventory & Stock Control· Monitor stock levels and ensure availability of all products and supplies.

· Conduct daily stock checks and report shortages or variances.

· Ensure proper storage and rotation of inventory following FIFO/FEFO principles.

· Minimize wastage and control food costs.

Cash & Financial Control· Manage cash handling, billing, and POS operations during shifts.

· Verify cash collections and prepare shift closing reports.

· Ensure compliance with company cash handling policies.

· Monitor discounts, voids, and promotional offers to prevent misuse.

Food Safety & Hygiene· Ensure compliance with FSSAI guidelines and food safety regulations.

· Maintain cleanliness and sanitation of the outlet, equipment, and storage areas.

· Ensure staff follow personal hygiene and grooming standards.

· Conduct regular hygiene and safety checks.

Reporting & Administration· Prepare and submit daily sales, inventory, and operational reports.

· Report maintenance issues and operational concerns to the Store Manager.

· Assist in achieving outlet KPIs including sales, food cost, labor cost, customer satisfaction, and audit scores.

Required Skills· Leadership and team management

· Customer service orientation

· Problem-solving and decision-making

· Inventory and cash management

· Communication and interpersonal skills

· Ability to work under pressure and in a fast-paced environment

· Knowledge of food safety and hygiene standards