Restaurant Staff

1. Exceptional Guest Service

Provide a warm, personalized welcome to all guests, upholding the values of our heritage brand.

Present menus with deep knowledge of ingredients, preparation methods, and potential allergens to provide expert recommendations.

Anticipate guest needs proactively, ensuring water, beverages, and courses are served with perfect timing.

Handle guest inquiries and resolve concerns with grace, discretion, and a focus on complete satisfaction.

2. Fine-Dining Standards

Execute professional service techniques (e.g., silver service, plate service, and wine presentation) consistently.

Maintain impeccable table settings, ensuring linens, glassware, and cutlery are pristine and correctly positioned.

Monitor the dining area continuously to ensure it remains a clean, welcoming, and refined atmosphere.

3. Operational Excellence

Take accurate food and beverage orders using our POS system, ensuring special requests are clearly communicated to the kitchen.

Coordinate seamlessly with the kitchen and bar staff to ensure timely delivery of high-quality orders.

Manage side-work duties, including polishing silverware, restocking condiments, and preparing dining areas for breakfast, lunch, dinner, or banquet events.

Handle billing and payment transactions with precision and professionalism.

Requirements & Skills

Experience: Proven experience in a high-end hotel, resort, or fine-dining restaurant preferred.

Communication: Excellent verbal communication skills; fluent in English and the local language.

Presentation: A professional, well-groomed appearance that reflects the heritage status of the property.

Stamina: Physical ability to stand for long periods and navigate the property effectively.

Attention to Detail: Meticulous approach to table settings, cleanliness, and service timing.

Teamwork: A collaborative spirit, supporting colleagues during peak service times and special events.