Telecaller

Company: Coimboss EngineersDepartment: Sales & Marketing

Location: Indore

Employment Type: Full-Time

About Coimboss EngineersCoimboss Engineers is a leading manufacturer, importer, and supplier of construction concrete equipment and OEM replacement spare parts for Batching Plants, Concrete Pumps, Boom Pumps, Transit Mixers, Twin Shaft Mixers, Silos, and Screw Conveyors. We are committed to providing high-quality products with fast delivery and excellent customer service.

Position SummaryWe are looking for an energetic and confident Telecaller who can generate sales opportunities through outbound calling, maintain customer relationships, and support the sales team in achieving monthly business targets.

The ideal candidate should possess excellent communication skills, a positive attitude, and a willingness to learn technical products related to construction equipment.

• Key ResponsibilitiesCustomer CallingMake 80–120 outbound calls daily.
• Contact existing and new customers from the CRM database.
• Generate enquiries for spare parts and equipment.
• Follow up on quotations sent by the sales team.
• Build long-term relationships with customers.
• Lead GenerationIdentify potential customers.
• Generate qualified leads for BDEs and Sales Managers.
• Schedule customer meetings for the field sales team.
• Maintain proper follow-up until enquiry closure.
• Customer SupportHandle customer inquiries professionally.
• Understand customer requirements.
• Coordinate with the sales and dispatch teams.
• Ensure quick response to customer queries.
• CRM ManagementUpdate every call in CRM.
• Record customer feedback.
• Maintain enquiry status.
• Update follow-up dates.
• Ensure customer database accuracy.
• Sales SupportPromote new products and offers.
• Inform customers about stock availability.
• Collect feedback after delivery.
• Encourage customers to place repeat orders.