Telesales Executive

Sales Executive – Customer Acquisition & Lead Conversion

Company: MEDSCoders Private Limited

Location: Sector 63, Noida, Uttar Pradesh

Job Type: Full-Time | Work From Office

Working Days: 6 Days a Week

Office Timing: 10:30 AM – 06:30 PM

Experience: 1–5 Years in Sales, Telecalling, Customer Relationship Management or Business Development

About MEDSCoders Private LimitedMEDSCoders Private Limited is a fast-growing healthcare technology company committed to providing reliable and professional caregiving services through its digital healthcare platform. We are looking for an enthusiastic, confident, and target-driven Sales Executive who can effectively communicate with prospective customers, convert inquiries into successful bookings, and build long-term customer relationships.

The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to convert leads into paying customers while maintaining the highest standards of professionalism.

• Key Roles & ResponsibilitiesContact potential customers through inbound and outbound calls, WhatsApp, emails, and other communication channels.
• Follow up with leads generated through digital marketing campaigns, website inquiries, social media platforms, referrals, and business partners.
• Understand customer requirements and recommend the most suitable caregiving services based on their needs.
• Explain company services, pricing, service packages, terms, and policies clearly and professionally.
• Convert inquiries into confirmed customer bookings by effectively handling objections and building customer confidence.
• Maintain regular follow-ups with prospective customers until successful conversion.
• Build and maintain long-term relationships with customers to encourage repeat business and referrals.
• Achieve daily, weekly, and monthly sales and conversion targets assigned by the management.
• Maintain accurate records of customer interactions, follow-ups, and sales activities in CRM software.
• Coordinate with the Operations and Customer Support teams to ensure smooth onboarding and service deployment.
• Address customer concerns promptly and provide appropriate solutions to improve customer satisfaction.
• Collect customer feedback and share insights with management to improve products and services.
• Generate upselling and cross-selling opportunities for additional healthcare services whenever applicable.
• Ensure timely follow-up on pending quotations, service requests, and customer inquiries.
• Maintain complete confidentiality of customer information and company data.
• Stay updated with company services, promotional campaigns, pricing structures, and market trends.
• Required Skills & QualificationsMinimum 1 year of experience in Tele Sales, Customer Support, Inside Sales, Business Development, or Customer Relationship Management.
• Excellent communication skills in Hindi and English (additional regional languages will be an advantage).
• Strong convincing, negotiation, and closing skills.
• Ability to build trust and maintain positive relationships with customers.
• Experience handling inbound and outbound customer calls.
• Ability to handle customer objections and convert inquiries into confirmed sales.
• Comfortable achieving daily calling and sales targets.
• Basic knowledge of CRM software, Microsoft Excel, Word, and Google Workspace.
• Strong interpersonal, listening, and problem-solving skills.
• Self-motivated, energetic, and capable of working in a target-oriented environment.
• Positive attitude with a passion for delivering exceptional customer service.