Customer Support Executive

*Job Title:* Fraud Prevention Executive (Non-Voice Process)

 *Department* : Fraud Prevention Unit 

 *Process Type:* Non-Voice (Chat, Email & Backend)

Employment Type :Apprenticeship (Govt. NATS Scheme)

This is a 6-month apprenticeship under the NATS Government Scheme

After 6 months, candidates Will be converted to Full Time Employment

 *Job Overview:* 

We are looking for a detail-oriented professional to join our Fraud Prevention Unit, handling regulatory, cyber, and fraud-related cases. The role involves resolving customer queries for Yes Bank clients through chat, email, and backend processes while ensuring compliance with regulatory and law enforcement requirements.

 *Key Responsibilities:* 

* Handle fraud-related cases including Regulatory Fraud, Cyber Fraud, and Police Coordination

* Respond to customer queries via chat, email, and internal systems (non-voice process)

* Investigate and resolve fraud alerts and suspicious activities

* Coordinate with internal teams and external authorities for case resolution

* Maintain accurate records and ensure compliance with banking regulations

* Prepare reports and analyze fraud trends using Excel

 *Required Skills:* 

* Strong knowledge of Advanced MS Excel (VLOOKUP, Pivot Tables, etc.)

* Good written and verbal communication skills

Stipend - 18,000

14000 From the Bank

4,500 From the Government Side

*Shift Time for Males– 24/7 Rotational (Including Morning, Afternoon And Night shift)*

Location - Santacruz