Customer Care Executive
Cogent E Services Pvt LtdFixed
₹21,000 - ₹26,000
Earning Potential
₹26,000
Fixed
₹21,000 - ₹26,000
Earning Potential
₹26,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 18 Jun 2026 - 22 Jun 2026 | Time: 10.00 am - 04.00 pm...
Urgently hiring
20 applicants
Benefits include: Flexible Working Hours
Job Description
Blended Customer Service Executive (Voice, Chat & Email) – Roles & Responsibilities:
- Handle inbound and outbound customer interactions via calls, chat, and email.
- Resolve customer queries, complaints, and service requests promptly.
- Provide accurate information regarding products, services, and policies.
- Respond to customer emails and chats within defined SLA timelines.
- Follow up with customers to ensure issue resolution and satisfaction.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Escalate complex issues to the appropriate department when required.
- Meet productivity, quality, customer satisfaction, and adherence targets.
- Ensure professional communication across all channels (voice, chat, and email).
- Comply with company policies, processes, and data security guidelines.
- Assist in customer retention and relationship-building activities.
- Stay updated on process changes, products, and service offerings.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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