Operation Manager

Key Responsibilities

Transportation & Dispatch Management

· Plan and coordinate daily dispatch activities.

· Ensure timely delivery of finished goods to customers, distributors, and dealers.

· Manage transportation vendors, freight partners, and logistics service providers.

· Monitor vehicle placement, loading schedules, and dispatch timelines.

· Track shipments and resolve transportation-related issues promptly.

· Optimize freight costs and improve transportation efficiency.

Warehouse & Inventory Coordination

· Coordinate with Stores, Production, and Sales departments for material movement.

· Ensure proper storage, handling, and dispatch of finished goods.

· Monitor stock availability and support inventory control processes.

· Minimize material losses, damages, and shortages during transportation.

· Ensure FIFO/FEFO practices wherever applicable.

Supply Chain Planning

· Prepare dispatch schedules based on sales orders and production plans.

· Coordinate with production teams to ensure product availability.

· Forecast transportation requirements and vehicle utilization.

· Maintain smooth flow of goods between manufacturing units, warehouses, and customers.

Documentation & Compliance

· Ensure proper preparation of E-Way Bills, Invoices, LR Copies, Delivery Challans, and Transport Documents.

· Maintain accurate logistics records and dispatch reports.

· Ensure compliance with transportation regulations and company policies.

· Coordinate with Accounts for freight billing verification and vendor payments.

Vendor Management

· Develop and maintain relationships with transporters and logistics partners.

· Negotiate freight rates and transportation contracts.

· Evaluate vendor performance based on delivery timelines, cost, and service quality.

· Resolve disputes related to freight charges, shortages, and damages.

Team Management

· Lead and supervise dispatch, warehouse, and logistics staff.

· Allocate daily responsibilities and monitor team performance.

· Conduct training on logistics processes, safety, and compliance requirements.

· Ensure discipline, productivity, and adherence to SOPs.

MIS & Reporting

· Prepare daily, weekly, and monthly logistics reports.

· Monitor key performance indicators (KPIs):

o On-Time Delivery (OTD)

o Freight Cost per Dispatch

o Vehicle Utilization

o Transit Damage Rate

o Dispatch Accuracy

o Order Fulfillment Rate

· Present logistics performance reports to management.

Required Skills

· Strong knowledge of logistics and supply chain operations.

· Transportation and fleet management expertise.

· Warehouse and inventory management knowledge.

· Vendor negotiation and cost-control skills.

· Knowledge of GST, E-Way Bill, and transport documentation.

· Strong analytical and problem-solving abilities.

· Excellent communication and leadership skills.

· Proficiency in MS Excel, ERP Software, and Logistics Management Systems.