Customer Service Associate

Job description:

Job Title: Customer Service Associate (UK Shift)

Location: Work from Office

Shift: UK Shift (Afternoon/Evening Hours)

Employment Type: Full-Time

Pay: ₹15,000.00 - ₹30,000.00 per month

About the Role

We are looking for enthusiastic and customer-focused Customer Service Associates to join our team. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences. This is a work-from-office role supporting customers during UK business hours.

Key Responsibilities

Handle customer inquiries via phone, email, and chat in a professional and courteous manner.

Provide accurate information and timely resolution to customer concerns.

Maintain a high level of customer satisfaction through effective communication and problem-solving.

Escalate complex issues to the appropriate teams when necessary.

Document customer interactions and update records accurately in the system.

Follow company policies, processes, and quality standards.

Meet individual and team performance targets.

Required Skills & Qualifications

Excellent verbal and written communication skills in English.

Strong interpersonal and customer service skills.

Ability to listen actively and respond empathetically to customers.

Good problem-solving and decision-making abilities.

Basic computer proficiency and familiarity with MS Office applications.

Ability to work effectively in a fast-paced environment.

Willingness to work in UK shifts and from the office.

Preferred Qualifications

Graduate or undergraduate candidates are welcome to apply.

Previous experience in customer service, customer support, BPO, or call center roles is an advantage.

Freshers with excellent communication skills are encouraged to apply.

What We Offer

Competitive salary and performance incentives.

Professional growth and career advancement opportunities.

Supportive and collaborative work environment.

Comprehensive training and onboarding program.

Ideal Candidate Profile

Confident communicator with a customer-first mindset.

Positive attitude and strong work ethic.

Team player with a willingness to learn and adapt.

Comfortable handling customer interactions professionally and efficiently.

Apply now and become part of a dynamic team delivering exceptional customer experiences to our UK customers.

Benefits:

Commuter assistance

Leave encashment

Work Location: In person