Beauty Advisor

Beauty Advisor (Retail Sales & Customer Experience)PositionBeauty Advisor

DepartmentRetail Operations

Reports ToStore Manager

LocationKÈYOS BEAUTY Store

About KÈYOS BEAUTYKÈYOS BEAUTY is a science-backed skincare and haircare brand inspired by Korean beauty innovation and designed specifically for Indian skin, hair, climate, and lifestyle. Our mission is to help customers achieve healthy skin and hair through expert consultation, personalized recommendations, and high-performance products.

Job SummaryAs a Beauty Advisor at KÈYOS BEAUTY, you are responsible for delivering exceptional customer experiences by understanding customer concerns, educating them about skincare and haircare, and recommending suitable product routines. Your goal is to build customer trust, achieve sales targets, and create long-term customer relationships.

• Key ResponsibilitiesCustomer ServiceWelcome every customer with a warm and professional attitude.
• Build rapport and make customers feel comfortable.
• Understand customer skin and hair concerns before suggesting products.
• Provide personalized consultations.
• Explain ingredients, product benefits, and proper usage.
• Recommend complete skincare or haircare routines instead of individual products.
• Ensure every customer leaves satisfied.
• Product ConsultationAsk relevant questions to understand customer concerns.
• Identify customer goals such as:
• 
  
• Acne
• Pigmentation
• Dry skin
• Oily skin
• Hair fall
• Dandruff
• Frizz
• Anti-aging
• Sensitive skin
• Educate customers about ingredients and routines.
• Demonstrate product texture and application.
• Perform skin analysis using the store's consultation process (if applicable).
• Sales ResponsibilitiesAchieve monthly sales targets.
• Increase Average Bill Value (ABV).
• Cross-sell complementary products.
• Upsell premium solutions where appropriate.
• Convert walk-in customers into buyers.
• Encourage repeat purchases.
• Promote ongoing offers and memberships.
• Store OperationsMaintain cleanliness and hygiene.
• Ensure shelves are fully stocked.
• Monitor product expiry dates.
• Arrange displays according to brand standards.
• Assist in inventory counting.
• Report low stock to the Store Manager.
• Customer Relationship ManagementCollect customer information with consent.
• Maintain customer records accurately.
• Follow up with customers after purchase when required.
• Encourage customer reviews and referrals.
• Build long-term customer relationships.
• Brand RepresentationMaintain professional grooming at all times.
• Wear the prescribed uniform.
• Follow KÈYOS BEAUTY grooming standards.
• Communicate confidently and respectfully.
• Represent the brand with integrity and professionalism.
• Required SkillsExcellent communication skills
• Customer-focused mindset
• Basic knowledge of skincare and haircare
• Strong interpersonal skills
• Sales and persuasion skills
• Active listening
• Problem-solving ability
• Teamwork
• Time management
• Positive attitude
• Professional appearance
• QualificationsMinimum: Higher Secondary (12th Pass)
• Graduate preferred
• Certification in beauty, cosmetology, skincare, or makeup is an advantage.
• Experience0–2 years in beauty retail, cosmetics, skincare, salon, pharmacy, or customer service.
• Freshers with excellent communication and willingness to learn are welcome.
• Performance Indicators (KPIs)Monthly Sales Target Achievement
• Conversion Rate
• Average Bill Value (ABV)
• Units Per Transaction (UPT)
• Customer Satisfaction Score
• Repeat Customer Rate
• Customer Reviews
• Attendance & Punctuality
• Product Knowledge Assessment
• Grooming & SOP Compliance
• Working Hours9-hour shift (including break)
• Rotational weekly off
• Weekend and festival availability required.

What We ExpectEvery Beauty Advisor should:

• Understand customer concerns before recommending products.
• Educate rather than pressure customers.
• Recommend routines instead of single products.
• Deliver exceptional customer service.
• Build trust and long-term relationships.
• Continuously improve product knowledge and selling skills.

At KÈYOS BEAUTY, we don't just sell products—we provide solutions that help customers look and feel their best.