ECommerce Operations Executive

These are non-negotiables, please don't apply unless you can genuinely tick these:

• Hands-on working experience with Shopify order management (processing orders, fulfilments, refunds)
• Hands-on experience with at least one OMS (Unicommerce, Easyecom, Vinculum, Browntape, or similar)
• Working knowledge of at least two courier portals: Shiprocket, Amazon Shipping, DTDC, Delhivery, Bluedart, Xpressbees, or similar. Generating AWBs, scheduling pickups, tracking, raising tickets
• Strong Excel — VLOOKUP, filters, pivots, basic formulas; ability to build a daily report without supervision
• Good written English for vendor and courier communication
• 1–3 years in eCommerce operations, order management, or logistics coordination at an online business
• Based in Lucknow and able to commute daily to our office
• Bachelor’s degree in any stream (preferred, not mandatory)
• Ability to manage multiple orders and deadlines simultaneously
• Strong attention to detail and problem‑solving ability
• Good communication and coordination skills
• Comfortable working in a fast‑paced eCommerce environment

What You'll Do

You will own the daily order operations cycle for TPSTECH:

• Process incoming orders on Shopify and our OMS, verify SKU, pricing, customer details, and order accuracy before release
• Coordinate with vendors across India to pick up and dispatch the correct product directly to the customer, on time and in good condition
• Generate AWBs and shipping labels via Shiprocket, Amazon Shipping, DTDC, and other courier partners; ensure dispatches meet defined SLAs
• Track shipments end-to-end, follow up on delays, resolve in-transit issues, and manage RTOs, returns, and damages
• Coordinate with our Bengaluru team over MS Teams and Outlook on order priorities, escalations, and exceptions
• Maintain accurate records in Shopify, Recube, and Zoho; reconcile vendor invoices and shipping documents
• Prepare clean daily and weekly reports in Excel: orders processed, pending dispatches, in-transit, returns, RTO, damages
• Handle occasional hands-on coordination: receiving/dispatching at our Lucknow office, brief vendor or courier visits when escalations require it (this is occasional, not daily)

Key Responsibilities

Order Management & Fulfilment

• Process and manage daily orders received via Shopify and OMS tools
• Coordinate order picking from vendors or warehouse based on order details
• Ensure correct SKU, quantity, and condition before packing or dispatch
• Supervise packing and labeling to prevent transit damage
• Generate shipping labels and AWBs via Shiprocket, Amazon Shipping, DTDC, etc.

Shipping & Tracking

• Arrange timely dispatches for orders
• Track shipments and update order statuses regularly
• Coordinate with courier partners for pickups, delays, and escalations
• Proactively resolve delivery issues, returns, RTOs, and damages

Inventory & Vendor Coordination

• Coordinate with vendors for direct‑to‑customer shipments
• Ensure vendors follow packing and dispatch SOPs
• Maintain records of inward, outward, returns, and damaged inventory
• Verify supplier bills and received items for accuracy

Reporting & Documentation

• Maintain accurate records in company systems and Excel
• Prepare daily and weekly reports on:
• Order processing
• Pending shipments
• Returns and damages
• Communicate operational updates over MS Teams and Outlook

General Operations

• Maintain cleanliness and organization of the packing/working area
• Ensure compliance with internal SOPs and SLAs
• Coordinate effectively with internal teams and external partners

Working Days & Timings

• Monday to Saturday
• Day shift

Benefits

• Paid Time Off
• Hands‑on exposure to end‑to‑end eCommerce operations
• Growth opportunities in a fast‑growing eCommerce setup