International Voice Process Agent
AYT KPO LLPFixed
₹17,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹17,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
2 applicants
Benefits include: PF, ESI (ESIC), 5 working days
Job Description
Job Summary: Voice Process (Blended) - USA Process
We are looking for a dynamic and customer-focused Voice Process Executive to join our support team. The role involves handling inbound calls with customers, addressing their queries, resolving complaints, and providing excellent customer service. The ideal candidate will have strong communication skills, be able to handle high-pressure situations, and ensure a positive experience for every customer.
Key Responsibilities:
* Handle inbound customer calls in a professional and courteous manner.
* Respond to customer inquiries and provide accurate product/service information.
* Troubleshoot and resolve customer issues, escalating complex issues as needed.
* Process orders, forms, and applications during calls.
* Document call details, customer interactions, and issues in the CRM system.
* Follow up with customers to ensure their concerns are addressed.
* Meet or exceed key performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
* Adhere to company guidelines and maintain call quality standards.
* Provide feedback on recurring customer issues to help improve processes and service offering.
Work Schedule: Monday to Friday | Fixed Off on Saturdays and Sundays.
Night Shift: 7:00 PM - 4:00 AM
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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No work-related deposit needs to be made during your employment with the company.
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