Front Office Receptionist

An Eye Clinic Receptionist is responsible for managing the front desk, assisting patients, scheduling appointments, and ensuring smooth coordination between patients, doctors, and other clinic departments.

• Welcome and assist patients and Visitors profesionally.
• Register new patients and update patients records.
• Schedule, reschedule, and confirm appointmnets.
• Answer phone call, emails, and patient inquiries.
• Guide patient regarding consultation procedures and hospital services.
• Collect payment, issue receipt , and maintain billing records (if required).
• Coordinate with doctors, nurses, and other departments for patient flow.
• Maintain confidentiality of patient information.
• Ensure reception area is clean, organised, and patient- friendly.

REQUIRED SKILLS

• Good communication and interpersonal skill.
• Basic knowledge of Excel, Ms Word.
• Customer service and problem solving abilities.
• Ability to multitask and work under pressure.
• Professional appearance and positive attitude.

Qualification

• Higher Secondary (12th pass) or Graduate.
• Experience in reception, customer service, healthcare, hospitality, or front office is preffered.