Simply Hiree Private Limited

Customer Care Executive

Simply Hiree Private Limited
Turbhe, Navi Mumbai
₹18,000 - ₹21,000 monthly

Fixed

₹18,000 - ₹21,000

Earning Potential

₹21,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

3 applicants

3 applicants

Benefits include: PF, Travel Allowance (TA), ESI (ESIC)

Benefits include: PF, Travel Allowance (TA), ESI (ESIC)

Job Description

Hiring Alert – Merchant Experience Advisor (Relationship Manager) - Customer Care- Inbound 🚨


📍 Location: Juinagar- Navi Mumbai

💼 Department: Helpdesk

👨‍💼 Position: Merchant Experience Advisor (Relationship Manager)

📅 Experience: 0–3 Years

🏢 Industry Preference: Fintech / Banking / Payments


🔹 Job Responsibilities:

* Handle merchant queries through calls, emails & WhatsApp

* Resolve issues related to POS machines, transactions & settlements

* Conduct welcome calls and guide merchants on product usage

* Follow up on complaints and ensure timely resolution

* Educate merchants about offers and campaigns

* Promote additional services (Upselling/Cross-selling)

* Maintain records of customer interactions and resolutions


🔹 Required Skills:

* Good communication skills in English & Hindi

* Customer handling and problem-solving skills

* Ability to manage high call volumes

* Basic knowledge of POS, UPI & digital payments

* CRM/Ticketing system knowledge is an added advantage


🎓 Eligibility:

* Minimum 10th Pass

* Age below 35 years

Job role

Work location
Work locationRupa Renaissance, D-33, Turbhe Midc Road, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
Skills
SkillsDomestic BPO
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit18 - 39 years
Gender
GenderAny gender

About company

Name
NameSimply Hiree Private Limited
Address
AddressRupa Renaissance, D-33, Turbhe Midc Road, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra, India
Job posted by Simply Hiree Private Limited

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You can expect a minimum salary of 18,000 INR and can go up to 21,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

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