Operations Executive – Facility Management & F&B Services

Operations Executive – Facility Management & F&B Services

Company Overview

We are a facility management and hospitality services company providing end-to-end operational solutions including housekeeping, manpower management, hospitality support, food & beverage operations, cloud kitchen management, cafeteria services, and facility support services for corporate, hospitality, and commercial clients.

Department

Operations – Facility Management & F&B Services

Job Purpose

The Operations Executive will be responsible for managing and coordinating daily operations across assigned facility management and F&B service locations. The role involves ensuring smooth manpower deployment, maintaining service quality, monitoring hospitality standards, managing client relationships, and supporting food operations including cafeterias and cloud kitchens.

Key Responsibilities

1. Facility Management Operations

·        Manage daily operations at client sites and ensure smooth service delivery.

·        Monitor housekeeping, hospitality, and support service activities.

·        Conduct regular site visits and operational inspections.

·        Ensure compliance with company SOPs, hygiene standards, and safety procedures.

·        Identify operational challenges and implement solutions.

2. F&B Operations Management

·        Oversee daily operations of cafeterias, cloud kitchens, and food service locations.

·        Ensure smooth food preparation, service, and delivery processes.

·        Monitor food quality, hygiene, taste consistency, and presentation standards.

·        Ensure compliance with food safety practices and statutory requirements.

·        Coordinate with kitchen teams, service staff, vendors, and suppliers.

·        Monitor food inventory, wastage control, and cost optimization.

·        Support menu planning, operational improvements, and customer satisfaction initiatives.

3. Manpower & Team Management

·        Plan and coordinate manpower deployment across locations.

·        Manage attendance, shifts, replacements, and staff productivity.

·        Train employees on service standards, grooming, hygiene, and customer handling.

·        Monitor team performance and provide operational guidance.

·        Handle employee concerns and coordinate with HR when required.

4. Client Relationship Management

·        Maintain strong relationships with clients and site coordinators.

·        Understand client expectations and ensure timely service delivery.

·        Handle client feedback, complaints, and service improvement requirements.

·        Conduct regular meetings and share operational updates/reports.

5. Quality Control & Compliance

·        Conduct regular audits for housekeeping and F&B operations.

·        Ensure hygiene, cleanliness, food safety, and service standards are maintained.

·        Monitor compliance with operational checklists and SOPs.

·        Drive continuous improvement in service quality.

6. Reporting & Administration

·        Prepare daily, weekly, and monthly operational reports.

·        Track manpower, inventory, consumables, and operational expenses.

·        Coordinate with management teams for operational requirements.

·        Support cost control and productivity improvement initiatives.

Required Skills & Competencies

·        Strong understanding of hospitality, facility management, and F&B operations.

·        Experience in cafeteria, cloud kitchen, hotel, restaurant, or facility operations preferred.

·        Good leadership and team management skills.

·        Strong communication and client coordination abilities.

·        Knowledge of food safety, hygiene standards, and operational controls.

·        Ability to manage multiple locations and teams.

·        Problem-solving mindset with ownership of responsibilities.

·        Basic knowledge of MS Office and operational reporting.

Qualification & Experience

·        Graduate/Diploma in Hospitality Management, Hotel Management, F&B, Facility Management, or related field.

·        2–5 years of experience in operations management.

·        Experience handling hospitality manpower, cafeterias, restaurants, cloud kitchens, or facility services will be preferred.

Key Performance Indicators (KPIs)

·        Client satisfaction and service quality.

·        F&B quality and customer feedback.

·        Food cost and wastage control.

·        Manpower productivity and attendance.

·        Operational compliance and audit scores.

·        Timely issue resolution.

·        Location profitability and efficiency improvement.

Working Conditions

·        Field-based role requiring regular visits to operational locations.

·        Flexible working hours based on business requirements.

·        Must be comfortable managing hospitality and F&B operations in a dynamic environment.

Employment Type: Full-Time

Salary: As per experience and industry standards

Interested candidates are requested to share their updated resume through LinkedIn or email it to: admin@thejp.in