Billing Assistant

Key Responsibilities:

Make outbound calls to customers for payment reminders and collection follow-ups.

Send payment reminders through calls, emails, and WhatsApp (as per process).

Maintain daily collection reports and update payment status in the system.

Coordinate with the Accounts Receivable and Sales teams for invoice-related queries.

Record all customer interactions and maintain accurate logs.

Handle escalations related to non-payment or disputes tactfully.

Negotiate payment plans or settlements in line with company policy.

Share payment receipts and ensure correct application of payments.

Prepare and present daily/weekly collection reports to management.

Assist during month-end reconciliation and audit requirements.

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Qualifications & Skills:

Bachelor’s degree in Commerce, Finance, or any relevant field.

Strong communication skills.

Basic knowledge of accounting and invoice management.

Proficiency in MS Excel and ERP/accounting tools.

Persuasive, target-oriented, and disciplined in follow-up.

Ability to handle pressure and maintain professionalism with customers.