Waiter / Steward

Cafe Staff – The Belgian Waffle Co.Role SummaryThe Cafe Staff plays a key role in delivering an exceptional customer experience by preparing and serving high-quality waffles, beverages, and desserts while maintaining the highest standards of food safety, hygiene, and service. They are responsible for ensuring smooth daily café operations, creating a welcoming environment for customers, and representing The Belgian Waffle Co. brand with professionalism and enthusiasm.

• Key ResponsibilitiesWelcome customers with a friendly and positive attitude.
• Take customer orders accurately and provide menu recommendations when required.
• Prepare waffles, beverages, and other menu items according to standard operating procedures (SOPs).
• Ensure food quality, presentation, and consistency in every order.
• Handle billing and operate the POS system efficiently.
• Maintain cleanliness of the kitchen, service counter, dining area, and equipment at all times.
• Follow food safety, hygiene, and sanitation guidelines.
• Monitor stock levels and assist in inventory management and replenishment.
• Support opening and closing store activities.
• Coordinate effectively with team members to ensure smooth operations during peak hours.
• Address customer queries and resolve concerns promptly to enhance guest satisfaction.