Customer Relations Executive

Job Description – Customer Relationship Executive (CRE)

Position: Customer Relationship Executive (CRE)

Location: Bangalore

Job Summary

We are looking for a dynamic, customer-focused, and enthusiastic Customer Relationship Executive (CRE) to build and maintain strong relationships with existing and prospective customers. The ideal candidate should have excellent communication skills, confidently handle customer interactions, and ensure high levels of customer satisfaction through regular follow-ups and timely support.

Key Responsibilities

·      Make outbound calls to assigned customers and maintain regular follow-ups.

·      Build and nurture long-term customer relationships.

·      Understand customer requirements and provide appropriate product or service information.

·      Handle customer queries, complaints, and feedback professionally and efficiently. Coordinate with internal teams to ensure timely resolution of customer issues.

·      Update customer interactions, follow-up activities, and order status in CRM software or MS Excel.

·      Achieve daily calling, follow-up, and customer engagement targets.

·      Maintain accurate records of customer conversations and interactions.

·      Ensure a positive customer experience at every stage of communication.

Required Skills & Qualifications

·      Good verbal and written communication skills.

·      Strong customer relationship and client handling abilities.

·      Basic computer knowledge, including MS Excel, MS Word, Email, and CRM tools.

·      Confident and professional communication skills.

·      Positive attitude with a willingness to learn and grow.

·      Good organizational and time management skills

Language Requirements

·      English: Mandatory

·      Hindi: Preferred

·      Knowledge of Kannada or any regional language will be an added advantage.

Educational Qualification

•          Any Graduate or Undergraduate.

·      Freshers and experienced candidates are welcome to apply.

Working Days

Monday to Saturday