Khandelwal Jewellers India Limited

CRM Manager

Khandelwal Jewellers India Limited
Gore Peth, Nagpur
₹30,000 - ₹50,000 monthly

Fixed

₹30,000 - ₹50,000

Earning Potential

₹50,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

26 applicants

26 applicants

Benefits include: Annual Bonus, PF

Benefits include: Annual Bonus, PF

Job Description

Lead, supervise, and mentor the Customer Service (Telecalling) team.

Ensure timely follow-up with customers for inquiries, feedback, service requests, and post-purchase engagement.

Monitor daily calling activities and team productivity to achieve defined KPIs.

Handle escalated customer complaints and ensure prompt resolution.

Develop and implement customer retention, reactivation, and loyalty initiatives.

Maintain accurate customer data and ensure CRM database hygiene.

Coordinate with Sales, Marketing, and Showroom teams for campaign execution and customer communication.

Analyze customer feedback, service trends, and call performance to identify improvement opportunities.

Prepare periodic MIS reports on customer service performance, customer satisfaction, and CRM activities.

Ensure adherence to company service standards and customer experience guidelines.

Job role

Work location
Work locationKhandelwal Jewellers, Square, Dharampeth, Nagpur, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationGraduate
Skills
SkillsCustomer support, Customer care, Call center management, Call analysis, CRM strategy
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameKhandelwal Jewellers India Limited
Address
AddressKhandelwal Jewellers, Square, Dharampeth, Nagpur, Maharashtra, India
Job posted by Khandelwal Jewellers India Limited

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You can expect a minimum salary of 30,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Nagpur to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Nagpur at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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