Housekeeping Supervisor

SAKET HOSPITAL

JOB DESCRIPTION

Housekeeping Supervisor

Department Housekeeping

Reports ToHospital Administrator / Operations Manager / HR Department

• SupervisesHousekeeping Staff
• Sweepers
• Maids
• Ward Boys (Housekeeping-related duties)
• Cleaning Attendants

Job Summary

The Housekeeping Supervisor is responsible for planning, supervising, and monitoring all housekeeping operations within the hospital to ensure a clean, safe, hygienic, and infection-free environment for patients, visitors, and staff. The role includes managing housekeeping personnel, maintaining cleanliness standards, ensuring compliance with infection control protocols, and supporting NABH/QCI quality standards.

• Key Responsibilities1. Housekeeping OperationsSupervise daily housekeeping activities across all hospital areas.
• Ensure cleanliness of patient rooms, OPD, ICU, OT, Emergency, laboratories, offices, washrooms, corridors, staircases, waiting areas, and public spaces.
• Allocate duties and work schedules to housekeeping staff.
• Conduct daily inspections and maintain cleanliness standards.
• 2. Staff ManagementPrepare and manage duty rosters.
• Ensure adequate staffing in all shifts.
• Monitor attendance, punctuality, grooming, and discipline.
• Conduct shift handovers and briefing sessions.
• Guide and motivate housekeeping staff to improve performance.
• 3. Infection Control & HygieneEnsure proper cleaning and disinfection procedures are followed.
• Monitor compliance with infection control policies.
• Ensure proper use of PPE by housekeeping staff.
• Coordinate with the Infection Control Team for cleaning protocols.
• Ensure safe handling of contaminated materials.
• 4. Biomedical Waste ManagementEnsure segregation of biomedical waste as per applicable regulations.
• Monitor correct use of color-coded bins.
• Ensure safe collection and transportation of biomedical waste.
• Report any non-compliance immediately.

5. Cleaning Quality InspectionConduct routine inspections of:

• Patient Rooms
• ICU
• OT
• Emergency
• OPD
• Laboratories
• Washrooms
• Reception
• Waiting Areas
• Staircases
• Elevators
• Parking Areas
• Hospital Premises

Prepare daily inspection reports.

• 6. Inventory & Equipment ManagementMaintain stock of housekeeping consumables.
• Ensure availability of cleaning chemicals and PPE.
• Monitor housekeeping equipment such as vacuum cleaners, floor scrubbers, mops, and trolleys.
• Report damaged equipment for repair or replacement.
• 7. Complaint HandlingRespond promptly to housekeeping-related complaints.
• Resolve cleanliness issues in coordination with concerned departments.
• Maintain a complaint register and corrective action records.

8. Training & DevelopmentConduct regular training on:

• Cleaning Procedures
• Infection Control
• Hand Hygiene
• Biomedical Waste Management
• PPE Usage
• Chemical Safety
• Fire Safety
• Patient Interaction
• Grooming & Professional Behaviour

Maintain training records.

• 9. Safety ComplianceEnsure safe use and storage of cleaning chemicals.
• Maintain wet floor signage during cleaning.
• Ensure emergency exits remain unobstructed.
• Report safety hazards immediately.

10. DocumentationMaintain:

• Daily Cleaning Checklist
• Housekeeping Attendance Register
• Duty Roster
• Complaint Register
• Housekeeping Inspection Reports
• Cleaning Schedule
• Training Records
• Inventory Register
• Equipment Maintenance Log

11. CoordinationCoordinate with:

• Nursing Department
• Administration
• HR Department
• Infection Control Team
• Maintenance Department
• Security Department
• Biomedical Engineering
• Stores Department
• Daily DutiesConduct morning and evening rounds.
• Inspect all assigned areas.
• Ensure timely cleaning of patient care areas.
• Verify staff attendance.
• Monitor housekeeping quality.
• Resolve complaints.
• Submit daily housekeeping report.
• Housekeeping attendance
• Complaint resolution within target time
• Infection control compliance
• Biomedical waste segregation compliance
• Training compliance
• Staff punctuality
• Patient satisfaction related to cleanliness
• QualificationGraduate preferred.
• Diploma in Housekeeping, Hotel Management, or Hospital Administration is an added advantage.
• ExperienceMinimum 2–5 years of housekeeping experience.
• At least 1–2 years in a supervisory role.
• Hospital experience preferred.
• Skills RequiredLeadership and Team Management
• Communication Skills
• Time Management
• Problem Solving
• Knowledge of Infection Control
• Biomedical Waste Management
• Inventory Management
• Computer Skills (MS Office)
• Documentation & Reporting
• Working HoursAs per hospital policy.
• Rotational shifts and emergency availability as required.

AuthorityThe Housekeeping Supervisor is authorized to:

• Assign daily duties to housekeeping staff.
• Recommend leave and shift adjustments.
• Conduct inspections and quality audits.
• Report disciplinary issues.
• Recommend training and performance improvements.
• Escalate maintenance and hygiene concerns to management.

Code of ConductThe Housekeeping Supervisor shall:

• Maintain the highest standards of hygiene and professionalism.
• Treat patients, attendants, and colleagues with courtesy and respect.
• Ensure discipline, punctuality, and proper grooming among housekeeping staff.
• Maintain confidentiality regarding hospital operations and patient information.
• Comply with all hospital policies, safety guidelines, and quality standards.